Refund Policy

We want you to be confident subscribing to PylonForge. This policy explains when a refund is available.

14-day money-back guarantee

If you're not satisfied with PylonForge, you can request a full refund of your first subscription payment within 14 days of that charge. To request one, email support@pylonforge.com from the address on your account.

Cancelling your subscription

You can cancel anytime from the billing portal (Settings → Manage billing). Cancelling stops future renewals, but you keep access to your paid plan through the end of the period you've already paid for — there's no early cutoff.

After the first 14 days

Once the 14-day window on your first payment has passed, subsequent renewal payments are non-refundable and are not prorated for partial billing periods. If you cancel mid-period, you keep access until the period ends, but that period's payment is not refunded.

How refunds are issued

Approved refunds are issued to your original payment method via Stripe. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Contact

Questions about billing or refunds can be sent to support@pylonforge.com.